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GROWTH DEPT.

What Nova does

Everything Nova does for you.

Nova is the AI employee who lives in your Slack. She has ten jobs, a schedule, and your numbers. Here is each job, what she actually does, and what it looks like when she does it.

Return on ad spend by channel

By week, last 12 weeks, one made-up brand

  • Meta
  • Google
  • Amazon
  • TikTok
1.0×2.0×3.1×4.2×5.2×W1W3W5W7W9W12Meta 3.1×Google 2.4×Amazon 4.7×TikTok 1.9×

Example numbers.

01Media buying

Buys your media

Every ad on every platform, judged every day. Budget moves to what is working. Nothing changes without your OK.

  • Runs Meta, Google, Amazon, TikTok, Snapchat and AppLovin from one place
  • Judges each ad against the others in its set, every morning
  • Pauses what is losing money and moves the budget to what is winning
  • Works inside three numbers you set per channel: a daily ceiling, a return floor and a daily scale cap
  • Cleans up wasted search terms and adds new keywords on Google and Amazon
  • Shows every change before and after in Slack, and reports every hour
Search Harbor & Pine
H

approvals

6:00 AMNova checked every ad on Meta, Google, TikTok, Snapchat, AppLovin and Amazon
Novaapp9:00 AM
Morning @Sarah. Five changes on Meta: three ad sets have been under your 1.2× floor for three days while the two winners have room to grow. Nothing changes until you approve.
Meta · 5 changes ready for your approvalNova
  • Prospecting · Broad · UGC-070.9×
    Pause$300paused
  • Retarget · 7d · Bedskirt1.1×
    Pause$150paused
  • Catalog · All products1.0×
    Pause$200paused
  • Prospecting · Broad · Duvet-033.4×
    Scale$400$625
  • Retarget · 30d · Sheets2.8×
    Scale$250$475
Stops $650/day of waste · moves $450/day to winnersApproveSkip
Sarah9:04 AM
Approve all five. Duvet-03 is the one I would have scaled myself.
Novaapp9:04 AM
Done. Three paused, two scaled, $450 a day moved to the winners. Every change is logged with before and after. Next check-in at 10:00.
21
9:05 AM5 changes made on Meta · all logged
Message #approvals
  • Meta
  • Google
  • Amazon Ads
  • TikTok
  • Snapchat
  • AppLovin

02Amazon

Runs your Amazon

Listings, ads, rank, Buy Box, stock and reviews, watched every hour and worked on every day, across nine marketplaces.

  • Rewrites titles, bullets and images with the words that actually sell, and checks them daily
  • Runs Sponsored Products, Brands and Display ads against your target every day
  • Tracks best-seller rank for every product and every competitor
  • Watches the Buy Box hourly and brings you the fix, margin floor included
  • Plans restocks before you sell out and avoids low-stock fees
  • Reads every review and tags what people love and what to fix

Best-seller rank · King Duvet Cover

Lower is better · listing rewritten in March, ads restructured in May

  • Your listing
  • Top competitor
#520#1,125#1,730#2,335#2,940JanMarMayAugYour listing #520Top competitor #810

Example numbers.

Search Harbor & Pine
H

amazon

Novaapp10:20 AM
Heads up. You just lost the Buy Box on the King duvet cover. Here is the fix, with your margin floor already checked.
Buy Box lost · King Duvet Cover · GreyNova

Your price

$64.99

Winner

$62.49

−$2.50

Margin if matched

41%

floor 38%

A third-party seller undercut you 40 minutes ago. Matching keeps you above your margin floor. Stock is fine: 61 days.

Match priceHold
Maya10:24 AM
Match it.
Novaapp10:25 AM
Matched. Buy Box back as of 10:25. I will keep checking this listing every hour and tell you if they move again.
1
Message #amazon

03Creative

Makes and launches ads

New ads every week from your creators, your Drive and your best sellers. Named, tagged, budgeted and staged for a one-tap approval.

  • Turns creator videos and product shots into ads for Meta, TikTok, Snapchat, AppLovin and YouTube
  • Makes new versions of your winners: new hooks, new colors, new sizes
  • Names, tags and budgets every ad the same way, so reporting always adds up
  • Stages everything in Slack. Nothing runs until you approve
  • Reads the results on Thursday: winners get more budget, tired ads get replaced
  • Briefs your creators on what to film next, based on what sold
  • Vita Hustle adVita Hustle
  • 437 ad437
  • CGK Linens adCGK Linens
  • Vita Hustle adVita Hustle
  • 437 ad437
  • CGK Linens adCGK Linens
  • Vita Hustle adVita Hustle
  • 437 ad437

Real ads served by Vita Hustle, 437 and CGK Linens, brands we run.

Search Harbor & Pine
H

creative

Novaapp2:00 PM
Six new ads from this week's creator videos and the Drive folder. Named, tagged and budgeted at $50 a day each. Approve and they go live in the testing campaign.
6 new ads staged from your Drive folderNova
Staged ad 1
Staged ad 2
Staged ad 3
Staged ad 4
Staged ad 5
Staged ad 6

Named, tagged for attribution, $50/day each in the testing campaign. They stay paused until you approve.

Approve all 6Review one by one
Sarah2:06 PM
Approve all.
1

04TikTok Shop

Finds and manages creators on TikTok Shop

Creators who already sell in your category, found and signed. Samples shipped, videos tracked, sales credited, winners turned into ads.

  • Finds creators by category, audience and what they have already sold
  • Sends the offers, follows up, and ships the samples
  • Watches every post and credits every sale to the creator who made it
  • Tells you who is worth a second box and who is not
  • Turns the best videos into ads on every other platform
  • Reports the whole creator program in Slack every week
TikTok Shop · creators · this week

40

offers

12

accepted

9

shipped

5

videos live

2

now ads

CreatorFollowersStatusVideosSales
@sleepwithsarah184kSample shipped0
@thecozyhome92k2 videos live2$4,210
@dormlifedani310k1 video live1$1,880
@linenlover41kAccepted0
@homewithhale128kOffer sent0

Swipe to see all columns

@thecozyhome's second video is your best performer. Nova has staged it as a Meta ad. Example numbers.

  1. 01

    Find

    creators who sell in your category

  2. 02

    Offer

    a sample and a commission

  3. 03

    Ship

    the box, track delivery

  4. 04

    Track

    posts, views and sales

  5. 05

    Recycle

    winners into ads

05Email and SMS

Runs your email and SMS

The flows that run every day for the six brands we manage, rebuilt for your brand and tested against each other.

  • Welcome, browse, cart, post-purchase, win-back and VIP flows, built and live
  • Every flow tested against a second version, and the winner kept
  • Campaigns written, designed and scheduled around your calendar
  • Deliverability watched so your emails land in the inbox, not spam
  • Sign-up popup with a one-time code, wired to your store
  • Revenue per flow reported in the morning brief
9:41Inbox · Harbor & Pine

Your first night, sorted

Harbor & Pine · to Sarah

Harbor & Pine
A made bed with Harbor & Pine sheets

Your first night, sorted.

Sheets that stay cool, a duvet that stays put, and 10% off your first order. It expires in seven days.

WELCOME10

Shop the bamboo set

Email 1 of 3 · sent 2 minutes after sign-up
9:42Messages

Harbor & Pine: Welcome, Sarah. Your code WELCOME10 is good for 7 days on harborandpine.com. Reply STOP to opt out.

Perfect, thanks

Any time. If you want to know which size fits an 18" mattress, just ask.

SMS · one-time code, same list, same rules

Six flows, built and tested

Monthly revenue per flow · before Nova → after the rebuild

  1. 01

    Welcome

    $8.2k$14.6k

  2. 02

    Browse

    $2.1k$5.4k

  3. 03

    Cart

    $9.8k$13.1k

  4. 04

    Post-purchase

    $3.4k$7.9k

  5. 05

    Win-back

    $1.2k$4.8k

  6. 06

    VIP

    $3.6k

Example numbers. Every flow runs against a second version and the winner is kept.

Search Harbor & Pine
H

email

Novaapp8:30 AM
Welcome test is in. Version B beat A by 38% revenue per recipient over two weeks.
Welcome flow · test read · 14 daysNova

Version A

$1.84

per recipient

Version B

$2.54

+38%

Recipients

6,120

3,060 each

B is three emails with the code in the first one. A is five emails with the code in the third. B won on revenue and on unsubscribes. Send B to everyone?

Send B to 100%Keep testing
Sarah8:41 AM
Send B. Queue a test on the subject line next.
Novaapp8:41 AM
Done. B is live for everyone. Subject-line test starts Monday; first read in two weeks.
1

Inbox placement

98%

Gmail, Apple, Outlook

Spam complaints

0.02%

under the 0.1% line

Every flow is written, designed and sent from your Klaviyo account. Nova watches inbox placement and complaints every day, and the morning brief carries revenue per flow.

06Reports

Reports every morning

At 6am the numbers are in Slack, blended across every store and ad account, with the problems flagged and the fix already worked out.

  • Morning brief at 6am: revenue, spend, return, stock, and what needs you today
  • End-of-day digest with what changed and why
  • Weekly review deck, built for the Monday meeting
  • A Google Sheet behind every chart that refreshes itself
  • Ask a follow-up in the thread and get the answer, or a chart
  • Anything you look at every week can become a report

Revenue · last 24 hours

$21.7k

+9% vs 7-day

Ad spend

$8.1k

+2%

Blended ROAS

2.68×

+0.08

Days of stock · lowest

9

Queen White sheets

Search Harbor & Pine
H

reports

6:00 AMNova posted the morning brief
Novaapp6:00 AM
Morning. The last 24 hours came in at 2.6× blended, up from the 7-day. Two ad sets are under your floor and Queen White sheets are nine days from selling out. Details below.
Morning brief · last 24 hoursNova

Blended ROAS

2.6×

+0.3 vs 7d

Meta

2.9×

+0.4

Google

2.1×

−0.1

Amazon TACOS

11%

flat

  • 2 ad sets under your floor
  • Queen White sheets · 9 days of stock left
Open the full brief
31
Sarah7:41 AM
@Nova what happened to Google?
Novaapp7:41 AM
Brand search got more expensive on Tuesday. A competitor started bidding on your name. I have a plan to protect it in #approvals.

07The Claude connector

Answers anything, in Slack or Claude

Ask Nova in Slack or ask Claude on your laptop. Same numbers, same answer, in seconds, from your own data.

  • Sales, ads, inventory, email and reviews, all in one place, all up to date
  • Anyone on your team can ask a plain question and get a real answer
  • Claude on your laptop or phone is connected to the same numbers
  • Charts, sheets and slides on request
  • Read-only by design: changes still go through Nova and your approval
  • Your data lives on your machine, in your office
Claude · Harbor & Pine

Will we run out of anything before Black Friday? What should we reorder first?

Claude

Two products will sell out before Black Friday at the current pace, and it gets worse once holiday ad spend goes up.

ProductStockAction
King bamboo set14 daysReorder now
Queen duvet bundle23 daysReorder this week
Queen bedskirt61 daysFine

Reorder the King bamboo set first: 2,400 units gets you through December. I can ask Nova to draft the order for your approval.

From your own sales, ad and inventory data · live to the hour

08Competitors and the market

Watches competitors and the market

Wake up knowing what every competitor launched, priced, promoted and got said about them last night.

  • Competitor prices, promos and shipping offers checked every night
  • Their new ads pulled and summarized: angles, hooks, what is scaling
  • TikTok Shop: which competitor products and creators are selling
  • Amazon: competitor rank, price and review changes
  • Reddit, reviews and search: what buyers say and search for
  • One short brief in Slack, with the numbers behind it
Search Harbor & Pine
H

intel

Novaapp6:30 AM
Three competitors changed something overnight. One price cut is worth a look before the weekend.
Competitors · what changed overnightNova
  • Northshore LinenFree shipping threshold$75$50
  • Dune & CoNew site-wide banner20% off bundles
  • Loft BeddingQueen sheet set price$119$99

Loft also launched 6 new ads in the last 24 hours, 4 of them about cooling. Your cooling angle still wins on price and reviews.

See their new adsOpen the price sheet

Queen sheet set · price today

You vs. the four brands you compete with most

$0$35$70$104$139YouNorthshoreLoftDuneStore

Example numbers.

09Store and listings

Builds and fixes your store and listings

Product pages, bundles and landing pages laid out the way our best-selling stores do it, then fitted to your catalog.

  • Product pages rebuilt with the reviews, sizes, bundles and answers buyers look for
  • Landing pages for each ad angle, so the page matches the ad
  • Every page checked daily: broken buttons, wrong prices, missing images
  • Amazon listings kept accurate and in your house style across marketplaces
  • Tests one version against another and keeps the winner
  • Copy that never guesses a product name, price or claim
harborandpine.com · before
Product photo

Bamboo Sheet Set

$129.00

Size: Queen
Add to cart

Soft bamboo sheets. Machine washable. Available in four sizes.

harborandpine.com · after
Product photo
Product photo
Product photo
Product photo

Cooling Bamboo Sheet Set · sleeps 3° cooler, fits 18" mattresses

4.8 · 2,140 reviews

$109.00$129.00Bundle and save 20%

TwinFullQueenKing
Add to cart · ships today
  • Free 2-day shipping
  • 100-night trial
  • 5-year warranty

10Every day

Runs by itself, every day

Nova has a schedule, not an inbox. Reports, checks, launches and reviews happen on time whether or not anyone asks.

  • Numbers refreshed before you wake up
  • Morning brief at 6, end-of-day digest at 5:30
  • Buy Box, stock and ad accounts checked every hour
  • New ads every Thursday, weekly review every Monday
  • If a job fails, you and we hear about it. Silence is never assumed to be fine
  • Everything keeps running on your machine, in your office
A day with NovaPosted in SlackRuns quietlyEvery hour
  1. 5:00 AM

    Numbers refreshed

    every store, marketplace and ad account

  2. 6:00 AM

    Morning brief

    posted in Slack, every day

  3. 9:00 AM

    Ad changes proposed

    for your approval

  4. 12:00 PM

    Stock check

    days left per product

  5. 2:00 PM

    New ads staged

    Thursdays, from your creators

  6. 5:30 PM

    End-of-day digest

    spend, revenue, what changed

  7. 9:00 PM

    Reviews read and tagged

    what people loved and complained about

  8. 10:30 PM

    Competitor sweep

    prices, promos, new ads

  • Every hour

    Buy Box, stock, ad spend and every ad account checked. Alerts only when something needs you.

  • Every Thursday

    New ads go live and last week's are read: winners get budget, losers get paused.

  • Every Monday

    Weekly review deck built. Your growth executive walks through it with you.

At a glance

Ten jobs. One employee. Every day.

Everything above, in one place. Each desk has its own page if you want the detail.

  • 01

    Media buying

    Six platforms, judged daily, inside your limits.

  • 02

    Amazon

    Listings, ads, rank, Buy Box, stock, reviews.

  • 03

    Ads and creative

    New ads every week, staged for one tap.

  • 04

    Creators

    Found, signed and tracked on TikTok Shop.

  • 05

    Email and SMS

    Six proven flows, rebuilt and tested for you.

  • 06

    Reports

    Every morning in Slack, every Monday as a deck.

  • 07

    Claude

    Any question, any time, from your own numbers.

  • 08

    Competitors

    Prices, promos and new ads, every night.

  • 09

    Store and listings

    Pages that convert, checked every day.

  • 10

    Every day

    On a schedule, on your machine, in your office.

All of it connects to the tools you already use, and thousands more. See the connectors.

Next step

Meet Nova. Book a 45-minute call.

Bring your store URL and the numbers you already trust. You'll leave with a written plan: what Nova takes on first, what it costs, and when she's in your Slack.